Return and Refund Policy
This Return and Refund Policy applies to all purchases made through the BIIGIII website.
Contact Information
For questions regarding returns and refunds, please reach out to our customer service:
Email: support@biigiii.com
Phone: +1 (636) 544-7929
Address: 17794 West 77th Lane , Arvada , CO 80007 United States
Return Window
Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing a reason. Returns and exchanges are not accepted after this period, except in specific cases such as defective or incorrect products.
Return Instructions
Contact our customer service at support@biigiii.com with your order number and a description of your return request.
Our team will review your request and provide a Return Authorization with instructions, including a prepaid shipping label if applicable.
Safely pack the item in its original packaging with all labels and tags attached.
Include the Return Authorization form and any necessary supporting documents or images.
Return and Exchange Shipping Costs
General Rule: All return and exchange shipping costs will be covered by BIIGIII.
Exceptions: If the return is due to reasons outside our policy (e.g., missing deadlines, customer misuse), customers may be responsible for shipping fees.
Specific Return and Refund Conditions
Returns Due to Change of Mind
Products can be returned within 14 days if they are unused, undamaged, and in their original packaging.
Defective Goods
Contact customer service immediately upon receipt. BIIGIII will cover return shipping costs and provide either a replacement or a full refund.
Damaged Goods
Notify us within 48 hours of receipt with photos of the damage. Claims made after this period will be assessed on a case-by-case basis.
Incorrect Product Received
Contact us for a resolution. BIIGIII will arrange return shipping and ensure delivery of the correct product.
Product Never Arrived
Initiate an investigation with our team. If the courier cannot locate the product, we will offer either a full refund or a replacement.
Cancellation After Order
Orders can be canceled before shipment for a full refund.
If already shipped, customers must follow the return procedure upon receiving the product.
Exchange Policy
Exchanges due to quality issues must be requested within 14 days of receipt.
Once the return is completed, the replacement product will be shipped within 3 business days.
Timelines
Return Window:
Customers must initiate and ship returns within 14 days of receiving the product.
Return Processing:
Refunds will be processed within 14 days of receiving and inspecting the returned item.
Refund Period:
Refunds are issued to the original payment method within 14 days of approval.
Exchange Processing:
Replacement products are shipped within 3 business days after the returned item is inspected.
Return Address
All returns should be sent to:
17794 West 77th Lane , Arvada , CO 80007 United States
Shipping Method
All shipments, including returns and exchanges, are handled through USPS for both domestic and international orders.
Questions?
For further assistance, contact our customer service team at:
Email: support@biigiii.com
Phone: +1 (636) 544-7929